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Guest faqs

local experts. exceptional hospitality.

Below are answers to some of our most frequently asked questions:

Planning a beach getaway should be easy—and we’re here to make sure it is. At Best Beach Getaways, we manage a wide variety of vacation rentals along Florida’s beautiful Emerald Coast, including 30A, Destin, Panama City Beach, Anna Maria Island, and beyond. Whether you’re staying in a beachfront condo or a private home, our local team is just a call away to help ensure your vacation runs smoothly from start to finish.

You’ll receive your Rental Confirmation within 24 hours of booking, once your credit card has been processed.

No, beach towels are not provided. We recommend bringing your own, or you can easily purchase some at local shops nearby.

Most of our properties feature electronic door codes or lockboxes. Full details will be included in your check-in instructions.

Some rentals have hair dryers, but we recommend bringing your own just in case. Coffee filters are not guaranteed, so it’s a good idea to pack those as well.

We accept credit cards only at the time of booking, and our website does not currently support additional or early online payments. If you’d like to make an early payment or update your card, please call us at 888-567-5150.

We are unable to accommodate early check-in or late check-out requests. However, you’ll receive a text and email the moment your rental is ready—often earlier than the standard check-in time.

You can purchase our Carefree Cancellation Waiver up to 30 days before your arrival and prior to your final payment. It costs 5% of the total rental amount.

Beach service may be included, depending on the property. Please review the property description on our website for details.

Unfortunately, we don’t maintain current lists of beach vendors. If you’re in a condo, the front desk may have information. For homes, you can often use your beach credit toward gear and setups.

You’ll get the property address in your Carefree Check-in Instructions 5–7 days before your arrival. You’ll also receive a text with a Google Maps link once your rental is ready.

Refunds generally post to your credit card within 3–5 business days.

Parking availability varies by property. Please confirm at the time of booking.

Give us a call at 888-567-5150 to update your payment method. For your security, please do not email credit card information.

After your initial confirmation, you’ll be notified before your final payment is processed. Then, you’ll receive check-in instructions a few days before arrival, and a text/email on the day your unit is ready.

Pack‑n‑plays and cribs aren’t guaranteed in every home, but several of our properties do provide them. Check the amenity list for your specific rental, and if one isn’t included, just let us know—our team can put you in touch with trusted local baby‑gear rental companies and even reserve the equipment for you.

Bring a copy of your Rental Confirmation and Carefree Check-In Instructions for verification

If we cancel your reservation, VRBO/HomeAway will be notified automatically. They typically issue refunds for their fees within 10–15 days.

We provide a starter kit of essentials, which includes:

  • Bathrooms: 1 roll of toilet paper, 2 bars of soap
  • Kitchen: Dish soap, 1 roll of paper towels, dishwasher tabs
  • Trash: 2 trash bags per waste bin

Your Carefree Check-in Instructions will include:

  • Property address
  • Parking details
  • Door codes
  • WIFI information
  • Other property-specific notes

Expect to receive your check-in info 5 to 7 days before your arrival. On the day of check-in, we’ll text and email you once your unit is ready—often earlier than expected!

Your final payment is due 30 days before arrival. You’ll receive an automated reminder from our system before the charge is made.

Your WIFI login details will be provided in your Carefree Check-in Instructions.

To review our current policies, click here.

 

Need additional help?
Call our guest services team anytime at 888-567-5150 or Contact Us.
We’re here to make your stay seamless and unforgettable.

Why Best Beach Getaways

Book Direct & Save
Skip the third-party fees and get the best price guaranteed when you book directly with Best Beach Getaways. Enjoy exclusive discounts, early access to specials, and personalized service you won’t find on Airbnb or Vrbo.
Local & Professional
With dedicated local teams in every destination we serve — from Destin to 30A and Anna Maria Island — we’re here to provide exceptional care before, during, and after your stay. Expect fast responses, expert recommendations, and hands-on service from a team that lives and works right here on the Gulf Coast.
Thoughtful Amenities
Every stay includes professionally packaged amenity kits with essentials like bath products, starter supplies, and fresh linens. Plus, enjoy access to exclusive partnerships for beach gear rentals, golf carts, and other local experiences to help make your vacation effortless and unforgettable.

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